Return Policy

Return Policy

Damaged or Dead on Arrival
We here at My Craze understand that from time to time, a purchased item can arrive damaged, or the product itself is faulty. We want you to be satisfied with your purchase and your “My Craze” shopping experience.

We understand that sometimes you may wish to return a product due to a number of reasons, so we have set out the My Craze Policy regarding returns for you to assist in this process.

14 Day return policy on "Change of Mind" orders, customer to pay for return costs and initial postage cost will not be refunded.

if you wish to return any product, it must be arranged by e-mail to info@mycraze.com.au and you must supply the following details:

1. Your order number (located on your invoice)
2. Your full name
3. Your shipping address
4. Product name
5. The reason why you want to return it

 Can I cancel or change my orders
Unfortunately we are unable to cancel, change or edit an order once it has been made/paid. Our warehouse and suppliers work very efficiently to ensure that your orders are dispatched as quickly as possible. Once your order is made/paid for, it cannot be cancelled or altered as it may have already been packed, or now already being loaded onto a delivery truck.

We kindly ask that you please check your order details, including your delivery address, before confirming your purchase.

Wrong Item delivered
If you have received an item that you did not order, or somebody else’s order entirely, please let us know.

To help our Customer Service Team get to the bottom of what happened, we kindly ask that you communicate to us your order number, and the item you thought you were getting.  We will then instruct you to return the mistakenly sent item back to us. We will endeavor to fulfill the correct order if in stock and send i back to you. If it is not available, you have the choice of a refund, a store credit, or  an item of equivalent value or better if available.

This information will allow us to work out what has happened and fix the problem for you faster.

Mistaken Purchases
We here at MyCraze are allowing no questions asked for returns on items, if they are in new and unused condition (We will check). With the exception of  Audio, Memorabilia and any Pop Culture related items worth $200 or more.   If it’s to big, or to small, or you don’t like the way it looks on you, we are happy to exchange or allow a refund minus the cost of shipping and your return costs.  If shipping was free at the time of purchase, you will be refunded the full amount of the item.

All returned products for change of mind returns, must be in the condition that the customer received them in, in the original packaging and complete with all accessories such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any materials that was originally shipped with the product in question. The products must be in BRAND NEW condition, showing no signs of wear or tear such as scratches, scuffs, dings, or scrapes on any product.

Return postage will be at your expense so to save money and avoid these costs please consider alternatives prior to returning your goods, such as using them as a gift.

Return postage will be covered by MyCraze in the form of a prepaid label emailed to the customer when the item is damaged, faulty, sent the wrong item or incorrectly advertised. Not for change of mind returns

Hopefully you wont have to resort to returns, as we will try our best to fulfill every order correctly.